DPF Information

This issue may present as:

• substantial white smoke discharged during the DPF regeneration process; and/or
• the Malfunction Indicator Lamp (MIL) in the dashboard instrument cluster may illuminate; and/or
• in some cases, as a precautionary measure, a reduction in engine power ('limp home' mode).

As always, if our customers have any concerns or questions with their DPF, we encourage them to please contact their closest/preferred Toyota dealer or the Guest Experience Centre. You may also wish to refer to the DPF information Booklet which is available at http://toyotamanuals.com.au.

Toyota has completed a Customer Service Exercise (CSE) for the DPF issue. The CSE involved proactively contacting all owners of potentially affected vehicles and giving them the opportunity to present their vehicle at their convenience and have the CSE performed free of charge. This means that, customers with potentially affected vehicles were contacted by letter using available details and were requested to contact us.

We have:

• Reprogrammed the engine control module with the latest level software for the ECU; and
• Replaced the DPF with updated hardware.

All inspection work and replacement, if required, was completed free of charge to our customers. In addition to the CSE, as part of our commitment to ongoing customer satisfaction, we have extended the warranty on the DPF system to 10 years from the first delivery date of the vehicle when new, with no limitation on kilometres for the following vehicles:

This DPF warranty extension was introduced in August 2020. Involved customers were notified by letter using available details.

Importantly, any warranty coverage does not limit our customers' rights under the Australian Consumer Law (ACL) in any way. Accordingly, our customers still have rights under the ACL even if their vehicle is not eligible for the extended warranty.

For other vehicles fitted with a DPF system that do not fall within the production period above, please note that:

• Enhancements were made to the DPF system in Prado, HiLux and Fortuner diesel vehicles produced from June 2018 onwards.
• As part of Toyota's commitment to continuous improvement, further improvements to the DPF system have been made to all diesel Prado, HiLux and Fortuner vehicles produced from 1 May 2020 onwards. This includes an all new DPF system fitted as standard to these vehicles.

As always, if our customers have any concerns or questions with their DPF, we encourage them to please contact their closest/preferred Toyota Dealer or the Guest Experience Centre. You may also wish to refer to the DPF information Booklet is available at http://toyotamanuals.com.au.

The DPF system warranty period of 10 years starts from the first delivery date of the vehicle when new. The odometer reading or the mileage of your vehicle during this 10-year period does not affect your warranty coverage. The rights under this warranty period for the DPF system are in addition to your rights under the Australian Consumer Law.

The first delivery date is the date on which the vehicle was first registered in a motor vehicle register in a state or territory within Australia. To find out the first delivery date of your vehicle, you can refer to your service logbook or contact us.

The previous Customer Service Exercise (summarised above) applied to the following vehicles:

Customers with potentially affected vehicles were contacted by letter using available details. As always, if our customers have any concerns with or questions about their DPF, we encourage them to please contact their closest/preferred Toyota Dealer or the Guest Experience Centre.

You may also wish to refer to the DPF information Booklet which is available at http://toyotamanuals.com.au.

The DPF manual regeneration switch is now fitted as standard across the range of Toyota diesel vehicles as part of Toyota Australia's initiative to standardise features across vehicle models. The switch offers drivers more flexibility to initiate a regeneration where the DPF cannot reach the optimum temperature to complete an automatic regeneration.

If you have any questions about DPF manual regeneration switches, please contact us or the Guest Experience Centre on 1800 869 682 (Monday to Friday 9am to 5.30pm AET).

Recalls are commenced where vehicles may potentially have a defect which presents a safety risk to consumers. There are no safety concerns associated with the DPF issue.

For any further queries please contact us or contact the Guest Experience Centre on 1800 869 682 (Monday to Friday 9am to 5.30pm AET).

Learn more about our Complaint Handling process.

The class action concerns approximately 264,000 diesel Hilux, Prado and Fortuner vehicles fitted with a Diesel Particulate Filter (DPF) that were purchased or leased between October 2015 – April 2020.

On 7 April 2022, judgment in the initial trial of the DPF class action was delivered in the Federal Court of Australia (Sydney). Toyota Australia is in the process of reviewing the court's judgment.

Since becoming aware of DPF concerns, Toyota has worked continuously on an effective resolution for affected customers. At every step, we believe that we have implemented customer focused and technically grounded remedies to resolve customers' concerns.

Any Toyota owners with questions or concerns about the DPF class action are free to seek independent legal advice.

Customers who purchased/leased diesel HiLux, Prado and Fortuner vehicles from 1 October 2015 to 20 April 2020 that are fitted with a DPF.

Customers should seek advice from their legal advisor regarding this matter.